For everything — pre-purchase questions, sizing advice, order updates, returns, press, partnerships — write to care@dubaipillows.com. We reply 7 days a week, typically within 1-3 hours during concierge hours.
Prefer to chat? Send us a WhatsApp at +971 4 000 0000. A real member of our Dubai team will reply — no bots, no scripts. Perfect for quick questions about firmness, bundle pricing, or delivery times.
Phone
Call our concierge line at +971 4 000 0000 during our 8:00–22:00 GST hours (that's 04:00–18:00 UTC, or 23:00–13:00 EST). Outside of those hours, leave a voicemail and we will call you back the next morning.
Press & partnerships
For press inquiries, hotel partnerships, wholesale, or affiliate programs, please email press@dubaipillows.com with a short brief. We respond to every inquiry within 2 business days.
Atelier address
Dubai Pillows Atelier · Al Quoz Industrial Area 3 · Dubai · United Arab Emirates. Our atelier is closed to the public — but if you are a VIP customer planning a Dubai visit, email vip@dubaipillows.com to arrange a private tour and fitting.
Social
Instagram: @dubaipillows · TikTok: @dubaipillows · Facebook: /dubaipillows. DM us anywhere — we read every message.
Email care@dubaipillows.com or WhatsApp +971 4 000 0000. Real humans, real fast.
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